Development of strategies to improve Information Communication Technology diffusion in Nigeria’s logistics and transport industry: Adaptation of Structure-Process -Outcome Model

Information and communication technology (ICT) applications in logistics supply chain management (SCM), which aim to improve competitive advantage performance are lacking Nigeria's industry. In this study, factors influencing ICT uptake across four distinct industries Nigeria were sought, using systematic multiple case studies of nine selected local third-party operators, Nigeria. Using the Donabedian structure-process-outcome model as a theoretical lens, we explored/explained business environment application logistics. We found that lack infrastructure security concerns significant constraints industries, while integration individual difference differentiating factors. With identified generic constraints, none firms was able achieve high performance. recommend primary strategy should be channelled towards improving enabling region, secondary concentrate on raising awareness benefits prioritisation advanced resources amongst operators. The study concludes these can achieved through collaborative policies regulations